We work hard to provide value to customers through ongoing upgrades and the industry’s best support. This is why more than 80% of our customers maintain annual support even though it’s optional after the first year.

BENEFITS OF ANNUAL SUPPORT INCLUDE:
Maintenance and major software upgrades including training on new features

Introductory training for new staff members

Phone, email, fax & remote log-in support for “how to” issues and diagnosing problems with ad entry and routine feature usage

Optional redesign of Classified print export formatting – text, columns, headers, etc.

Priority access to our support staff & online forums

Discounts on additional training

Consideration for Beta Testing of advance releases

Annual agreements can be prepaid, or paid monthly via eCheck with a two year commitment.

Call us between the hours of 8 a.m. and 5 p.m. PST.
Or contact .
Mark Jockin
online support forums
Customers
with support agreements,
LOG IN HERE.

“I love the customer service I receive when dealing with issues that come up - Pre1’s support department is great at solving our problems, no matter how large or small.”

Jeani Vigil
Manager of the Publisher/
Colorado Springs Independent

“The personalized technical support is a tremendous improvement over the endless telephone queues and robotic troubleshooting typical of other software vendors.”

Matt Gibson
Publisher/
Missoula Independent

“I appreciate the way Pre1 has worked with us, especially the support staff. They have been very patient and understanding with our employees.”

Emilio S. Martinez
President/Periodico Buena Suerte
(Spanish News, Inc.)

“The service and support are unprecedented.”

Rick Key
Classified Advertising Manager/
Louisville Eccentric Observer