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July 2008
IN THIS ISSUE
Satisfaction Very High
Tip of the month
Did you know?
 Support Satisfaction Very High

After 6 months of surveying customers, the results show a satisfaction rating of over 94%.  Almost 400 customers completed the survey ranking our support team.  Here's what we found:
Category Score
Responsiveness 94.8
Professionalism 96.8
Politeness 97.2
Knowledge 91.6
Efficiency 90.8
Followup 93.2

Thanks to all who participated. Your input has helped us improve our service and better understand your needs.

Thanks too to the Pre1 support team for providing top-notch support to you.
Tip of the Month - Tailor Report Lists

Reorganize the list of reports and hide reports no one is using.  In the interest of saving time and user confusion, you can change the order of and reduce the number of reports listed on the Reports tab by hiding the reports not being used.

From the admin main menu, choose the Reports button under the Preferences area.  Choose the type of reports you wish to look at (Insertions, Transactions, etc.) Leave the "Show" column blank to hide the report (an "x" leaves it as a selection on the list).  Use the "Sort" column to numerically organize those reports you do wish to show, assigning lower numbers to those more commonly used.  This will make those reports sort at the top of the list, limiting scrolling to locate them.

Report
Did you know?

Did you know that the "status area" is helpful when doing searches and looking at lists?  To expose the status area, click the two-toned box in the bottom left corner of the window, next to the word "Browse" or "Find".

During searches, this area contains a list of helpful search symbols and functions.  On lists, it displays the total number of found records and indicates which number record you have selected. Click on the pages of the "flip-book" to scroll between the found records.

QUICK LINKS
Pre1 Software | 1200 NW Naito Parkway | Suite 650 | Portland | OR | 97209